Circuits of information

Circuits of information from users to front line staff and senior managers. The flow of information from the periphery to the centre is critical for learning, reviewing and improving. This can include online platforms to ensure rapid transmission of information. Examples include Patient Opinion and I Want Great Care that hold service providers to account, or the Kafka Brigades in the Netherlands which research and solve problems in the public sector from the perspective of citizens and civil servants. Their objective is to cut bureaucratic red tape and help make Dutch society ‘smarter’.