Ideas that energise systemic innovations
Right at the beginning we showed how new frames and ideas can prompt innovation. These can be even more important in giving shape to systemic changes – helping the participants to make sense of their changing roles. Here we list a few of the generative paradigms that are prompting systemic innovation in some fields.
Distributed production
The idea of a radical decentering of formerly centralised production is recasting many services. In energy services, for example, localised energy systems are re-appearing, linked both...
Read moreChanging the 'scripts' around services
The script of a service or practice provides its meaning and rationale. The 19th century introduced many new scripts around health and hygiene. The 20th century...
Read morePrevention
Many new scripts are about investing in prevention rather than financing the costs of neglect. This has been a guiding principle in the re-design of manufacturing...
Read moreInvesting early
The benefits of investing early are not only preventative - to avoid costs later down the line - but to make future services more effective and...
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New models of the support economy
New models of the support economy re-orient services around support for the user rather than the simple delivery of a standardised package. The idea has led...
Read moreHolistic support models for services
Holistic support models for services such as Ten UK’s support service for head teachers, The Key, which provides support for every aspect of school management....
Read morePersonalized support services
Personalized support services such as personal health and fitness coaches, increasingly backed up by shared data services and networks. Service design in the 1980s and 1990s...
Read moreSupport models that mobilise citizen energy
Support models that mobilise citizen energy, such as Canada’s support circles and investment in community based solutions focused on prevention. These are part of a family...
Read moreSystemic drives to energise and empower marginalised groups
Systemic drives to energise and empower marginalised groups, such as victims of trafficking or adolescent girls. We often think of systemic change being led by the...
Read morePost-chronologism
Innovations to transform life patterns away from the 20th century focus on chronological age as the determinant of when you should work, learn and retire. This...
Read moreRadical democratisation
Radical democratisation, taking the principles of popular sovereignty into new spaces, from the mass media to local government and the workplace. This involves a wide range...
Read moreTrust-creating devices
Trust-creating devices, including technologically based models to quickly judge whether someone can be trusted as a service provider or collaborator. These include the now familiar reputational...
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