The circuit of information
New needs can also be brought to the fore through effective feedback systems. Such systems can help practitioners and front line staff understand the needs of users and better tailor services accordingly. In industry and commerce the capacity to collect and analyse large quantities of data has been the basis for the remarkable changes in flexible manufacturing for example, and in the practice of retailing. In Japanese factories data is collected by front line workers, and then discussed in quality circles that include technicians. Statistical production techniques reveal patterns that are not evident to those directly involved, and have been transferred with remarkable results to the medical treatment of patients in the US.
Feedback systems
Feedback systems from front line staff and users to senior managers and staff. Feedback loops are a necessary precondition for learning, reviewing and improving. This could...
Read moreIntegrated user centred data
Integrated user centred data such as Electronic Patient Records in the UK, which when linked through grid and cloud computing models provide the capacity to spot...
Read moreCitizen controlled data
Citizen controlled data, such as the health records operated by Group Health in Seattle, and the ideas being developed by Mydex that adapt vendor-relationship management software...
Read moreTools for handling knowledge across a system
One example is Intellipedia, the US intelligence community’s wiki for sharing information. It has proved particularly effective for sharing sensitive information across departments. It provides the...
Read more
